Returns & Exchanges

Return / Exchange Policy

All products purchased on Aeroglow (excluding accessories and free gifts) come with a 45-day return guarantee. To enhance your shopping experience, we're introducing limited-time free returns throughout 2025.To qualify:• Items must be undamaged, unsoiled, and in original condition• Return requests must be submitted within 45 days of delivery• No return fees will apply before December 30, 2025This exclusive benefit reflects our commitment to protecting Aeroglow customers' valuable shopping rights.


To initiate a return or exchange, please contact customerservice@aeroglow.com and provide your order number, the reason for return, and photos of the item you want to return. We will guide you through the return process step by step. All returns are subject to evaluation by AeroGlow.

Important Notes

Once the return has been processed, you will receive an email confirming your refund or replacement. We advise that it can take up to 14 working days for your account to be credited with the refund, however, some payment providers and payment types can take up to 14 days to credit your account.All items are inspected on return and if an item is returned to us damaged, used, in an unsuitable condition, or not as stated in the return request, we will be unable to give you a refund and we may have to send it back to you.Please note that we are unable to refund any delivery or postage costs incurred.All refunds are to the original payment method. If a gift card was used for purchase, then you will be given a credit voucher.

Order Cancellation Policy

Order cancellation is only applicable to products that have not yet been shipped.
For order cancellations due to personal reasons (regardless of the order time), a fee of 5% of the total original order value will be charged.If the order has already been shipped, it will be handled according to the return policy.

Defect Products Policy

AeroGlow's products undergo thorough inspection before reaching our customers to ensure the highest quality. However, there may still be instances where products are damaged during transportation or other unforeseen circumstances. If you receive a damaged product, please refrain from using it and promptly take a photo for evidence. Send the photo to our customer service representatives, who will promptly arrange for a replacement shipment. Additionally, kindly return the damaged product to aid us in identifying and rectifying the issue to prevent any recurrence.

Requirements for Return & Exchange

In accordance with our guarantee policy, when you initiate a return or exchange process successfully by contacting AeroGlow customer service, please ensure that you meet the following conditions:
1. All items must be returned in their original selling condition, without having been worn, washed, or altered, and all labels must remain attached.
2. All items must be returned with their original packaging, and all items must be included in a single package.
3.We can only accept returns/exchanges from the country or region to which the order was originally shipped. For instance, orders delivered to the United States must be returned from the United States.
4.Customized items cannot be returned. If the product shows signs of wear or alterations compared to its original condition, we reserve the right not to accept any return or exchange.
5.No refunds or exchanges on freebies.
Please note that these guidelines apply to all return and exchange processes except for those related to defective products.

Non-Acceptable Return Conditions

1. Any product not purchased from www.aeroglowbeauty.com.
2. If the original product, accessories, manuals, cables, and all other items originally included with the product are lost or damaged.
3. Products displaying physical damage or clear signs of user misuse.
4. Products with stains (scratches, food or oil stains, etc.).
5. The order exceeds 60 days from the date of purchase.

About The Return Process

Step 1: Please contact our customer service team (customerservice@aeroglow.com) to initiate the return process with the following information: Order number, proof of purchase, video, or photos of the faulty product.
Step 2： Our customer service team will review the information you provide within 48 hours. If it is confirmed to comply with our return and exchange policy, we will provide you with the return address.
Step 3: Insert the receipt along with the items back into the original packaging.
Step 4: Contact the courier yourself and hand over the package to the courier for delivery.
Step 5: Send the order tracking number from the logistics delivery back to our email (customerservice@aeroglow.com).

Refund Time

If a return is successfully initiated, and the product is returned successfully, your refund will be credited to the original payment method. In the case of returns, aeroglowbeauty will not refund shipping costs.
Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued, and you will receive a confirmation email.
We’re available to support you via Email: customerservice@aeroglow.comWe strive to respond to your questions within ：24 hoursCustomer service chat hours: Monday - Friday :8am - 18pm EST