Shipping Policy
Shipping Fee
Our shipping policy is designed to be straightforward and customer-friendly, catering to various regions across the globe. We offer free shipping to certain countries and regions based on the order value, while other areas are subject to a flat shipping rate regardless of the order amount. Below are two tables detailing our shipping fees: one for countries where shipping fees are dependent on the order value, and another listing the flat shipping rates for other countries and regions.
Table 1: Order Value-Dependent Shipping Policy
Country/Region | Shipping for Orders $98 and Above | Shipping for Orders Below $98 |
USA (excluding Hawaii, Alaska, Virgin Islands, AA) | Free | $10 |
Australia, Finland, Hong Kong SAR, Italy, Japan, Netherlands, New Zealand, Portugal, South Korea, United Kingdom, Belgium | Free | $20 |
Table 2: Flat Shipping Rate Policy
Country/Region | Flat Shipping Fee |
USA (Hawaii, Alaska, Virgin Islands, AA region) | $80 |
Bahrain, Kuwait, Oman, Saudi Arabia, United Arab Emirates,Alberta,British,IsraeCanada( Northwest Territories Alberta Quebec）Puerto Rico（US) | $39 |
Angola, Antigua and Barbuda, Argentina, Bangladesh, Bermuda, Bhutan, Bolivia, Brazil, Chile, Colombia, Costa Rica, Pakistan, Panama, Paraguay, Peru, Sri Lanka, Uruguay, Bahamas | $59 |
Austria, Sweden, Switzerland,Denmark, France, Germany, Italy, Poland,Ireland | $29 |
Other Countries/Regions Not Listed Above | $49 |
*Note: "Other Countries/Regions" includes all countries not specifically listed in other categories of this table. For detailed information about which countries fall into this category, please refer to our full shipping policy documentation or contact our customer service team.
Shipping Time
Below are tables outlining our estimated shipping times across various global regions. These timeframes are provided to give you an understanding of how long it typically takes for orders to be delivered once they've been shipped. Please note, these are business days and do not include weekends or holidays.
North America
Country | Estimated Delivery Time |
USA | 5-10 Business Days |
Canada | 8-12 Business Days |
Mexico | 10-15 Business Days |
Australia
Country | Estimated Delivery Time |
Australia | 10-15 Business Days |
New Zealand | 10-15 Business Days |
Europe
Country | Estimated Delivery Time |
United Kingdom | 10-15 Business Days |
Ireland | 10-15 Business Days |
Germany | 10-15 Business Days |
France | 10-15 Business Days |
Switzerland, Sweden, Belgium & Denmark | 10-15 Business Days |
Rest of Europe | 12-18 Business Days |
Asia
Country | Estimated Delivery Time |
Singapore | 10-15 Business Days |
Malaysia | 12-18 Business Days |
United Arab Emirates | 12-18 Business Days |
Saudi Arabia | 12-18 Business Days |
Rest of Asia | 12-18 Business Days |
Processing Times
Orders can sometimes take 2-3 working days days to process after placing the order before shipping out. We do not ship on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!If you need more detailed information, please shoot us an email at customerservice@aeroglow.com and we'll help you out!
Unexpected Delays
In some instances, the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.We ship to all locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.